Patient Experience · Open

Patient Experience Coordinator

Bali, Indonesia

All positions are open to Indonesian citizens only (WNI).

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Role overview

Guide patients from their first enquiry through appointments, care coordination and follow-up.

Key responsibilities

Coordinate appointments and patient communications.
Explain clinic processes and available programmes without giving medical advice.
Maintain CRM records.
Coordinate requests with the clinical and operations teams.

Requirements

At least two years in healthcare, medical tourism or premium hospitality.
Excellent spoken and written English and Bahasa Indonesia.
Strong organisation, empathy and service recovery skills.
Confidence using CRM, email, WhatsApp and scheduling tools.
Additional patient languages are an advantage.

Your application

All positions are open to Indonesian citizens only (WNI).

Full name *Email *Phone / WhatsApp (international country code) *Position *Current country *Current city *Years of relevant experience *Languages spoken *Availability / notice period *LinkedIn URL · OptionalExpected compensation · OptionalWillingness to relocate to Bali · OptionalShort introduction / cover letter · Optional

CV upload *

PDF or DOCX · Maximum 10 MB

Recruitment privacy notice

Longevium Bali processes your application, contact details, professional information and CV to assess your suitability and contact you about recruitment. Access is restricted to authorised HR staff and the services used to store and deliver your application. Future-opportunity retention is optional and requires separate consent. For recruitment privacy questions or consent withdrawal, contact aleksei.hr@longevium.clinic.

I confirm that I am an Indonesian citizen (WNI). *I consent to processing my application and CV for recruitment as described in the recruitment privacy notice. *I also consent to retaining my profile for future opportunities (optional).